Sapphire Global Support Ticket System
 
 
  Frequently asked questions
   
• Which model of the VGA card can support Hybrid CrossFire function?-For HD3450 , HD3470 , HD2400
User must have one ATi Radeon HD2400 series or HD3400 series PCI-E graphic card to install in PCI-E slot first. Then go to MB BIOS and set Initial Display First to "IGX".

‧ Driver Remove Process? -For All VGA products
Please download this document to lean how to.(20090722)

‧ Warranty policy -For All VGA products
Please help to read our warranty policy here at first -  http://www.sapphiretech.com/presentation/support/?cid=3&psn=000203 Then prepare your receipt or invoice and contact your retailer to claim the warranty service.

‧ I have 2pcs of VGA cards that have no CF bridge to connect and want to enable crossfire function in CCC , but the option is grey and cannot to enable , my platform is P35 series MBs , what can I do ? -For HD3K , HD4K and HD5K series which do not have crossfire golden finger
Your HD3650 DDR2 version only can run crossfire with software support because the card does not have CrossFire Golden Finger on the top of PCB. The Intel P35 and Intel 965 series MB do not have Peer to Peer function in hardware design. So that it cannot support software crossfire function. So that you cannot see the CF support in CCC is normal behavior. Now AMD can support software CrossFire when the cards do not have CF golden finger. But it has a limitation when the MBs do not support Peer to Peer function in hardware. (Like Intel 965 and Intel P35 series). In your case , if one card has CF connector but the other one hasn’t , these 2 boards would need to go with software crossfire function. But more detail support list , please help to check here http://game.amd.com/us-en/content/images/crossfirex/CF_combo_chart_July08.jpg (20081003)

• For HyperMemory support VGA products

HyperMemory™ has enjoyed a very successful introduction and has been adopted as a key technology by many customers worldwide. With the introduction of Microsoft’s latest operating system, Windows Vista®, AMDs HyperMemory technology will continue to play a key role in providing PC desktop manufacturers with unique branding options to increase growth in the mainstream and value market segments.

Because of resolution support specifications, Windows Vista imposes some new memory allocation restrictions for the Windows Vista Basic and Windows Vista Premium logo programs that are not enforced under Windows XP. The new memory allocation restrictions and displays resolution requirements results in different available Windows Vista HyperMemory configurations compared to those under Windows XP.

As a result, customers must not include the amount of HyperMemory on the retail box in reference to Windows Vista. Customers can list the specific amount of HyperMemory supported for Windows XP only.

The amount of HyperMemory available under Windows Vista is calculated using the following formula:

Total HyperMemory = (System Memory – 512) / 2 + Discrete graphics amount.

For example a 256 MB Radeon Graphics card in a system with 1024 MB of system memory will have 512 MB of total HyperMemory available.

System
Memory
1 GB 2 GB 3 GB 4 GB
Graphics
Memory
HyperMemory HyperMemory HyperMemory HyperMemory

64 MB

320 MB

832 MB

1280 MB

1792 MB

128 MB

384 MB

896 MB

1344 MB

1856 MB

256 MB

512 MB

1024 MB

1536 MB

2048 MB

512 MB

768 MB

1280 MB

1792 MB

2304 MB

1024 MB

1280 MB

1792 MB

2304 MB

2816 MB

2048 MB

2304 MB

2816 MB

3328 MB

3840 MB

The amount of Hypermemory available in systems with greater than 4 GB of system memory (6 GB of system memory or 8 GB of system memory) will vary on a per system basis To calculate the Hypermemory for systems with 4GB or greater of system memory, you must use the “Visible System Memory” found in the Windows Vista Properties control panel page in the calculation: Total HyperMemory (for systems with 4GB or greater of system memory) = (Visible System Memory – 512) / 2 + Discrete graphics amount.

  • The amount of HyperMemory will only be shown in the Information Tab found in the Catalyst™ Control Center.
  • The amount of HyperMemory under Windows Vista is dependent on the amount of system memory in users PCs (as demonstrated in Table 1) and as a result the amount of HyperMemory must not be referred to on retail boxes for ATI Radeon™ graphics accelerators in reference to Windows Vista.
  • Windows Vista Premium configurations must also meet or exceed the current video memory bandwidth requirements of 1600 MB/s in the Aero Acceptance test. Windows Vista configurations running Aero™ must also meet the following local memory requirements (depending on resolution and number of displays):
    Single Display:
    • 64MB – resolutions less than 1280x1024
    • 128MB – resolutions between 1280x1024 – 1920x1200
    • 256MB – resolutions greater than 1920x1200
  • Dual Display:
    • 128MB - 2 displays both resolutions less than 1280x1024
    • 256 MB – 2 displays, both resolutions 1280x1024 or above
  • As of June 1 2007 All Windows Vista Premium systems require a minimum of 1024 MB of system memory
  • The actual amount of HyperMemory reported in the Catalyst Control Center may vary slightly (1-5 MB) from the values listed above in Table 1. This is because the amount of system and graphics memory is never exact (i.e. system memory may really be 1019 MB instead of 1024 MB)
  • HyperMemory capable products:
    • ATI Radeon™ X1300 Series
    • ATI Radeon™ X1350 Series
    • ATI Radeon™ X1550 Series
    • ATI Radeon™ X1600 Series
    • ATI Radeon™ HD 2400 Series
    • ATI Radeon™ HD 2600 Series
    • ATI Radeon™ HD 3400 Series
    • ATI Radeon™ HD 3600 Series
    • ATI Radeon™ HD 3800 Series
  • HyperMemory capable products:
    • ATI Radeon™ X1300 Series
    • ATI Radeon™ X1350 Series
    • ATI Radeon™ X1550 Series
    • ATI Radeon™ X1600 Series
    • ATI Radeon™ HD 2400 Series
    • ATI Radeon™ HD 2600 Series
    • ATI Radeon™ HD 3400 Series
    • ATI Radeon™ HD 3600 Series
    • ATI Radeon™ HD 3800 Series
  • Please refer to  http://ati.amd.com/ to verify if a specific product is Hypermemory-capable.

‧ Your HDMI Audio Output Setting? -For HDMI products
Please download this document to lean how to setup your HDMI audio output.(20080904)

‧ I had a Intel 915 based on MB , and connect with your HDMI support VGA card, why I cannot get the sound via HDMI audio output ? -For HDMI products
Intel 915/925 series MBs base on ICH6 southbridge chipset which cannot support HDMI audio due to the hardware limitation.(20090412)

‧ I have a HD4650 AGP VGA card which came with a HDMI adapter , can I use it to get both HDMI video and HDMI audio ? -For HDMI products
Actually , all the Sapphire AGP VGA cards only support HDMI VIDEO OUTPUT ONLY, included the native HDMI output models. (20090824)

‧ How to setup 4 monitors with HD4850X2 ??-For HD4850X2
Please download this document to learn how to do (20090722)

‧ How to Enable Fan Speed controller from CCC menu? -For HD4K, HD5K series VGA products
Please download this document to lean how to do (20090722)
 
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